Telephone Answering Service That Never Lets You Down
Stop losing business to unanswered calls. Our AI-powered telephone answering service handles every call professionally—booking appointments, answering questions, and capturing leads 24/7. From just £149/month.
Based in Chester, serving businesses UK-wide
- Answer every telephone call—24/7, 365 days
- 50-70% cheaper than traditional bureaus
- Zero hold times—no busy signals
- Books appointments into your calendar
- 30-day money-back guarantee
The Problem with Missed Telephone Calls
Every unanswered call is business walking out the door
Why AI Telephone Answering Beats Traditional Bureaus
Traditional telephone answering bureaus have limitations. Our AI-powered Voice AI technology delivers better service at a fraction of the cost.
Traditional Bureaus
The old way
- Hold times frustrate callers
- Quality varies by operator
- Limited hours—evenings cost extra
- Busy signals at peak times
- High costs: £500-1,500+/month
- Staff changes affect service
AI Telephone Answering
The Hand On Web way
- Instant answer—zero hold times
- 100% consistent quality
- True 24/7 coverage included
- Never busy—unlimited capacity
- From £149/month—70% savings
- Perfect recall every time
Telephone Answering Cost Comparison
See how AI telephone answering compares to traditional options.
Why UK Businesses Choose Our Telephone Answering Service
Professional telephone answering UK businesses trust for reliability and value.
24/7 Telephone Answering
Your telephone answering service works around the clock—nights, weekends, and bank holidays all included.
Answer Within Seconds
Every telephone call answered within 3 rings. No hold music, no queues, no customers giving up.
Never Engaged
Handle unlimited telephone calls at once. Your callers never hear a busy tone, even when you're rushed off your feet.
Consistent Professionalism
Every caller gets the same professional telephone answering experience. No bad days, no inconsistency.
Appointment Scheduling
Telephone callers can book directly into your calendar. Confirmations sent automatically.
Detailed Call Records
Complete transcripts of every telephone call delivered to your inbox. Never miss important details.
How Our Telephone Answering Works
From ring to resolution—here's what happens when someone calls.
Telephone Call Arrives
When someone calls your business and you're unavailable, the call forwards to your telephone answering service.
Professional Greeting
Your AI telephone answering service picks up within seconds with a professional greeting in your business name.
Natural Conversation
The caller explains their needs. Your service asks relevant questions and provides helpful information.
Action Taken
Appointments booked, messages taken, FAQs answered, or urgent matters escalated immediately.
You're Notified
Get instant alerts for important calls. Full transcripts and summaries delivered to your inbox.
Telephone Answering for Every Industry
Our telephone answering service adapts to your industry's specific requirements.
Medical Practices
Patient enquiries, appointment booking, prescription questions. Urgent calls routed to on-call staff.
Examples: GPs, dentists, physios, clinics
Learn more →Legal & Professional
Capture new client enquiries, schedule consultations, handle basic questions professionally.
Examples: Solicitors, accountants, advisors
Learn more →Trades
Never miss a job. Capture details, book appointments, dispatch to the right tradesperson.
Examples: Plumbers, electricians, builders
Property
Viewing requests, buyer enquiries, property information. Capture leads 24/7.
Examples: Estate agents, letting agents
Small Business
Professional telephone answering without the cost of a receptionist.
Examples: Consultants, agencies, startups
Service Companies
Customer support, booking enquiries, and general information handled efficiently.
Examples: Cleaning, maintenance, delivery
Why Choose Hand On Web?
Based in Chester, UK
A UK company serving UK businesses. Local support, GDPR compliant, and we understand British customer expectations.
30-Day Money-Back Guarantee
Try our telephone answering service risk-free. Not satisfied? Full refund, no questions asked.
Free Consultation
Get a personalised assessment of your telephone answering needs and see how we can help your business.
Advanced AI Technology
Built with Voice AI technology using ElevenLabs for natural conversations.
Telephone Answering Service FAQs
Common questions about our telephone answering service.
What is a telephone answering service?
A telephone answering service handles your incoming business calls when you're unavailable, busy, or closed. The service answers professionally in your business name, handles enquiries, takes messages, books appointments, and escalates urgent calls. Our AI-powered telephone answering service provides this 24/7 without traditional call centre limitations.
How much does a telephone answering service cost?
Traditional UK telephone answering services typically cost £400-800+ per month. Our AI-powered telephone answering service starts from £149/month—50-70% cheaper while providing 24/7 coverage and unlimited simultaneous call handling. We provide custom quotes based on your needs.
Can the telephone answering service book appointments?
Yes. Our telephone answering service integrates with Google Calendar, Microsoft Outlook, Calendly, and many practice management systems. It checks your availability in real-time, books appointments, and sends confirmations automatically.
Will callers know they're speaking to AI?
Our telephone answering service uses advanced ElevenLabs voice technology that sounds remarkably natural. The AI is transparent about what it is, but conversations flow so naturally that callers appreciate the instant, helpful service.
How do telephone calls get forwarded to the service?
We set up conditional call forwarding from your existing business number. You keep your number, customers call the same number as always. Forward all calls, only when busy/no answer, or only during specific hours.
Can the telephone answering service handle emergencies?
Absolutely. We configure clear escalation rules. True emergencies are immediately routed to on-call staff via phone, SMS, or app notification. The AI recognises urgency and never leaves genuine emergencies unanswered.
What information can the service provide callers?
Everything you want: opening hours, location, service information, pricing basics, appointment availability, FAQ answers, and more. We configure your service with your business knowledge for conversational responses.
How long to set up telephone answering?
Most businesses are live within 5-7 business days. This includes call script configuration, greeting setup, calendar/CRM integration, and thorough testing. Our Chester-based team handles everything.
Is telephone answering suitable for small businesses?
Absolutely ideal for small businesses. You get professional 24/7 telephone answering without the cost of hiring reception staff (typically £25,000+ per year plus NI and pension). Tradespeople, consultants, healthcare practices, and professional services across the UK use our service. Trades businesses particularly benefit — see how our missed calls solution helps plumbers, electricians, and builders capture every job enquiry.
What happens to calls outside business hours?
Your telephone answering service handles them identically. Whether 3am Sunday or Christmas Day, calls are answered professionally, appointments can be booked, and urgent matters escalated. Summaries wait in your inbox each morning.
Related Solutions
AI Receptionist
AI-powered phone receptionist that answers every call with natural conversation.
Learn moreVirtual Receptionist
Full virtual receptionist service for UK businesses.
Learn moreAfter Hours Answering
AI handles calls outside business hours — nights, weekends, bank holidays.
Learn moreTelephone Answering
Professional AI telephone answering. 70% cheaper than traditional services.
Learn moreAI for Healthcare
AI receptionist for GP surgeries, clinics, and medical practices.
Learn moreView Pricing
See our transparent pricing for AI receptionist and chatbot packages.
Learn moreReady for Professional Telephone Answering?
Get a free assessment and see how our AI-powered telephone answering service can capture more leads and delight customers. Based in Chester, serving UK businesses. 30-day money-back guarantee.