WhatsApp Chatbot That Customers Actually Love
Your customers are already on WhatsApp. Now you can be there too - 24/7. Our WhatsApp Business chatbot handles support, orders, and bookings while you focus on growing your business. Real conversations, not robotic replies.
- Official WhatsApp Business API integration
- 24/7 instant responses in natural language
- Connect to your CRM, shop, and calendars
- Chester-based team, 30-day guarantee
Hi! 👋 How can I help you today?
Where's my order #4521?
Your order shipped yesterday! 📦 Tracking: AB123456789GB
Meet Customers Where They Already Are
In 2026, WhatsApp isn't just for personal chats. It's where customers expect to reach businesses. With 98% message open rates and instant delivery, WhatsApp automation beats email and phone every time.
No App Downloads
Your customers already have WhatsApp. No friction, no new apps to install, no accounts to create. Just message and go.
98% Open Rate
While emails sit unread and calls go to voicemail, WhatsApp messages get seen and responded to. It's simply where people pay attention.
Built-in Trust
End-to-end encryption, verified business profiles, and familiar interface. Customers feel safe engaging with your brand.
WhatsApp Chatbot Features That Actually Matter
Not just auto-replies. A proper WhatsApp Business chatbot that handles real conversations and integrates with your systems.
24/7 Instant Responses
Customers get answers in seconds, any time of day. No more waiting for business hours.
Official WhatsApp Business API
We use the official API - no grey-market workarounds. Your account stays safe and compliant.
Rich Media Support
Send images, documents, buttons, and product catalogues. More engaging than plain text.
Smart Automation
Handle FAQs, route conversations, and trigger workflows automatically.
Analytics Dashboard
Track response times, conversation volumes, and customer satisfaction in real-time.
Seamless Human Handoff
Complex queries transfer to your team with full conversation history preserved.
What Your WhatsApp Chatbot Can Do
From customer support to sales, see how UK businesses are using WhatsApp automation to work smarter.
Customer Support
Answer FAQs, troubleshoot issues, and resolve complaints right in WhatsApp where customers already are.
70% queries resolvedOrder Tracking
"Where's my order?" gets instant answers with real-time tracking pulled from your systems.
90% self-serviceAppointment Booking
Customers book, reschedule, or cancel appointments through natural conversation.
45% more bookingsLead Generation
Qualify leads 24/7 with interactive conversations. Hot prospects go straight to your sales team.
3x lead captureRunning an online store? See how e-commerce businesses use WhatsApp chatbots to boost sales and reduce support tickets.
Works With Your Existing Systems
Your WhatsApp chatbot shouldn't live in a silo. We connect it to your e-commerce platform, CRM, booking system, and more - so conversations turn into real business outcomes.
Need something custom? We build integrations with any system that has an API. Our RAG chatbot technology can even search your internal knowledge base to answer complex queries accurately.
Discuss Your Integration NeedsShopify
Order updates and tracking
WooCommerce
E-commerce automation
HubSpot
CRM sync and lead capture
Calendly
Appointment scheduling
Zendesk
Support ticket creation
Custom APIs
Your existing systems
Transparent WhatsApp Chatbot Pricing
No hidden fees, no surprises. Here's what goes into WhatsApp chatbot costs.
What's Included
- WhatsApp Business API setup & verification
- Custom conversation flow design
- Integration with your systems
- AI training on your business knowledge
- Analytics dashboard access
- Ongoing support & optimization
Typical Investment
Plus WhatsApp conversation fees (~£0.03-0.09 per conversation). Exact pricing depends on features and volume.
WhatsApp Chatbot FAQs
Everything you need to know about WhatsApp automation for your business.
What is a WhatsApp chatbot and how does it work?
A WhatsApp chatbot is an AI-powered assistant that automatically responds to customer messages on WhatsApp. It uses the official WhatsApp Business API to send and receive messages, understand customer intent, and provide helpful responses 24/7. Unlike basic auto-replies, our WhatsApp chatbots can have natural conversations, look up order information, book appointments, and handle complex queries.
Do I need WhatsApp Business API to use a chatbot?
Yes, WhatsApp chatbots require the official WhatsApp Business API. We handle the entire API setup process for you, including business verification and number registration. This ensures your chatbot is compliant with WhatsApp policies and won't risk account suspension - unlike unofficial solutions that use consumer WhatsApp.
How much does a WhatsApp chatbot cost?
WhatsApp chatbot pricing depends on your conversation volume and features needed. WhatsApp charges per conversation (currently around £0.03-0.09 per conversation depending on type), plus there's the chatbot platform and setup. Most UK small businesses invest a few hundred to a couple thousand pounds monthly. We provide transparent quotes with no hidden fees.
Can the WhatsApp chatbot connect to my e-commerce store?
Absolutely. We integrate with Shopify, WooCommerce, Magento, and custom e-commerce platforms. Your chatbot can check order status, send shipping updates, handle returns queries, and even process simple orders - all within WhatsApp. It's like having a 24/7 customer service agent who knows your entire product catalogue.
What happens when the chatbot cannot answer a question?
Our WhatsApp chatbots are designed to gracefully handle unknown queries. If the bot is unsure, it can ask clarifying questions, offer alternative help, or transfer the conversation to a human agent with full context. We never let customers get stuck in a loop or receive wrong information.
Is WhatsApp chatbot automation GDPR compliant?
Yes, our WhatsApp chatbots are built with GDPR compliance from the ground up. We implement proper consent mechanisms, data minimization, and secure storage. All data stays within the EU when required, and we provide data processing agreements. WhatsApp itself also has end-to-end encryption for message security.
How long does it take to set up a WhatsApp chatbot?
Most WhatsApp chatbots go live within 2-3 weeks. This includes WhatsApp Business API setup and verification (which can take 1-2 weeks), conversation flow design, integration with your systems, and thorough testing. Simple FAQ bots can launch faster; complex integrations may take a bit longer.
Can customers tell they are chatting with a bot?
We recommend transparency - customers appreciate knowing they're talking to AI, especially when it means instant 24/7 responses. Our bots can identify themselves while still being friendly and helpful. Most customers don't mind chatting with a bot if it actually solves their problem quickly.
What is the difference between WhatsApp chatbot and WhatsApp broadcast?
WhatsApp broadcasts are one-way bulk messages you send to customers. A WhatsApp chatbot is a two-way conversation tool that responds intelligently to incoming messages. They work well together - use broadcasts for promotions and announcements, and chatbots to handle the replies and customer queries that follow.
Can I use my existing business WhatsApp number?
In most cases, yes. If you're currently using WhatsApp Business app, we can migrate your number to the Business API. However, you cannot use the same number on both the app and API simultaneously. We'll guide you through the best approach for your situation during setup.
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Learn moreReady to Launch Your WhatsApp Chatbot?
Get a free consultation with our Chester-based team. We'll show you exactly how WhatsApp automation can transform your customer service in 2026.