Security & Privacy
Your data protection is our top priority. Learn about our security-first approach to AI automation and how we keep your business safe.
Security-First Design
Most AI agencies treat security as an afterthought. We build it into every solution from day one. Here's what that means in practice:
Least Privilege Access
Every integration only gets the minimum permissions required to function. We never request or store more access than necessary.
Full Auditability
Complete logging of all automated actions, decisions, and data access. You can trace exactly what happened and when.
Safe Failure Modes
When AI is uncertain, it acknowledges limitations and escalates to humans rather than guessing or making potentially incorrect decisions.
Human Override
You always stay in control. Any automation can be paused, modified, or stopped instantly by authorized team members.
How We Handle Your Data
Transparency is key. Here's exactly what data we may process and how we protect it.
Data We May Process
- Customer contact information (name, email, phone)
- Order details (order ID, status, shipping info)
- Support conversations and tickets
- Call recordings/transcripts (if enabled)
Data Protection Measures
- Encryption in transit (TLS 1.3) and at rest (AES-256)
- Secure, isolated hosting environments
- Regular security audits and penetration testing
- Automatic data retention policies
What We Never Do
- Sell or share your data with third parties
- Store payment card information (PCI DSS compliant)
- Access data beyond what's required for the service
- Keep data longer than necessary or agreed
Your Privacy Rights
We are fully committed to GDPR compliance. As a data controller or processor, we respect and facilitate all your privacy rights under UK and EU data protection regulations.
To exercise any of these rights, contact us at [email protected]
Access
Request a copy of all data we hold about you
Rectification
Request correction of inaccurate data
Erasure
Request deletion of your personal data
Portability
Receive your data in a portable format
Restriction
Request limitation of data processing
Objection
Object to specific data processing activities
Our Subprocessors
We work with carefully vetted technology partners who meet our security standards.
Twilio
Voice telephony services
ElevenLabs
AI voice synthesis
OpenAI
AI language models
Vercel
Website hosting
Security Questions or Concerns?
If you have any security questions, want to report a vulnerability, or need assistance with your data rights, please contact our security team.
Ready for Secure AI Automation?
Let's discuss how we can help transform your business while keeping your data safe.