Case Studies

Real Results for Real Businesses

Discover how we've helped UK businesses transform their customer service, streamline operations, and grow with AI automation.

AI AutomationSEO OptimizationCustom API DevelopmentWorkflow Automation

AI-Powered eBay Listing Optimization: 718% Impressions Increase

A high-volume UK eBay Power Seller with hundreds of active listings was facing a critical visibility crisis. Despite offering quality products at competitive prices, their store was haemorrhaging potential sales due to fundamental SEO failures. Their listings averaged only 35 of the available 80 title characters - leaving 45 characters of keyword opportunity untapped. Product descriptions were sparse, averaging just 200-300 words with no strategic keyword integration. Item specifications were incomplete, using only 15 of the 45+ available fields. Most critically, they had zero keyword research strategy - simply guessing at search terms rather than using real buyer search data. The result? Their listings were buried on page 2 and beyond of eBay search results, where only 4.8% of clicks occur. With 73% of eBay purchases starting from search, they were invisible to the vast majority of potential buyers. Manual optimization was not feasible - at 3-4 hours per listing, optimizing their entire inventory would take over 400 hours.

718.4% increase in search impressions (4.6M+ monthly views)
132% organic traffic increase over 3 months
60% organic traffic increase in the first month alone
200+ researched keywords per listing (vs 0 before)
12+ API calls per listing across multiple data providers
15 title variations generated, best selected algorithmically
45+ item specifications auto-populated per listing
24/7 automated optimization keeping store active for SEO
99.6% time savings vs manual optimization

Our impressions went from thousands to over 4.6 million monthly. The system runs 24/7 and keeps our listings optimized automatically.

Store Owner, Power Seller
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Web DevelopmentSEO OptimizationE-commerce Integration

E-commerce Success with AI-Powered SEO

Aquatropics, a specialist fish and aquatics supplies store, struggled with low search visibility and manual order management that couldn't scale with their growing online business.

First page Google rankings for key product categories
156% increase in organic traffic within 6 months
Order processing time reduced by 70%
Customer support queries reduced by 45%

Our online presence is now on par with the bigger competitors in our industry.

Mark, Owner
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Web DevelopmentRAG ChatbotBooking Automation

Local Service Business Transformation

Youth Glow, a holistic skincare and massage therapy business, was losing potential clients due to missed calls and a dated website that didn't convert visitors into bookings.

89% reduction in missed booking opportunities
Online bookings increased by 234%
Average response time under 30 seconds
4.9/5 customer satisfaction rating

The chatbot handles bookings while I sleep. I wake up to a full schedule instead of missed calls.

Jennifer, Founder
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Web DesignServer MigrationEmail InfrastructureSecurity Implementation

Modern Web Presence for Chester-Based Education Agency

The Teaching Executives, an education staffing agency based at the University of Chester, was operating with an outdated website on legacy hosting infrastructure. Their old site suffered from slow load times, unreliable email delivery, and a dated design that didn't reflect their professional reputation across Cheshire, Liverpool, and North Wales.

Modern, professional design reflecting Chester-based identity
Faster page load times with upgraded hosting infrastructure
Reliable email delivery with new mail server configuration
Streamlined CV upload process for candidate registration
Enhanced site security with SSL and security badge
Mobile-responsive design for on-the-go access

The new website looks professional and works reliably. Exactly what we needed.

Steve, Director
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Testimonials

Trusted by Growing Businesses

See how our AI automation solutions have transformed operations for businesses across the UK.

Hand On Web transformed our customer service. Our AI voice agent handles 80% of calls, and our team can focus on complex issues. Bookings are up 47% since implementation.
Dr. Sarah M.
Dr. Sarah M.
Practice Manager, Dental Practice, Chester
The RAG chatbot knows our products better than some of our staff! It deflects 62% of support chats and our CSAT scores have improved by 18%.
James R.
James R.
CTO, Technology Company
First-response time down 83%, average handling time reduced by 35%. The workflow automation has completely transformed our support operations.
Emma T.
Emma T.
Head of Customer Experience, Retail Business, UK
What sets Hand On Web apart is their security-first approach. As a financial services firm, we needed automation we could trust. They delivered exactly that.
Michael C.
Michael C.
Operations Director, Financial Services
Our e-commerce store was drowning in "where is my order" queries. The AI chatbot handles these instantly now, and our support team has time for real problems.
Lisa M.
Lisa M.
E-commerce Manager, E-commerce Business
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1/5
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