After Hours Answering Service
Stop losing business to voicemail. Our AI-powered after hours answering service handles calls professionally while you sleep—booking appointments, answering questions, and escalating emergencies. From £149/month.
Based in Chester, serving businesses UK-wide
- Answers every call within 3 rings
- Books appointments directly into your calendar
- Escalates genuine emergencies instantly
- 30-day money-back guarantee
- Free consultation—no obligation
Every Missed Call Costs Your Business Money
UK businesses lose an estimated £30 billion annually to missed calls. When customers can't reach you after hours, they call your competitors.
of callers won't leave a voicemail
of callers won't call back
starting price for 24/7 coverage
Why UK Businesses Choose Our After Hours Answering Service
Out of hours call handling that actually works—without the cost of night staff or the frustration of missed opportunities. Powered by our Voice AI technology.
True 24/7 Coverage
Your after hours answering service works nights, weekends, and bank holidays—no overtime, no sick days, no missed opportunities.
Instant Response
Every call answered within 3 rings. No voicemail frustration for customers calling out of hours.
Professional & Consistent
AI-powered out of hours call handling follows your scripts perfectly, every single time.
Smart Emergency Routing
Urgent calls escalate to on-call staff. Routine enquiries handled automatically with emergency call answering protocols.
Appointment Booking
Books appointments directly into your calendar system, even at 2am. Full overnight answering service capability.
Instant Notifications
Get SMS or email alerts for important calls. Full transcripts available next morning for your night time answering service.
After Hours Call Handling for Every Industry
See how businesses across the UK use out of hours answering to capture opportunities and support customers around the clock.
Healthcare & Dental Practices
Handle patient calls after surgery hours. Triage emergencies, book appointments, answer common questions about prescriptions and opening times.
Emergency dental pain? AI assesses urgency and connects to on-call dentist.
Trades & Emergency Services
After hours phone answering from £149/mo. AI handles evening, weekend & bank holiday calls. Books appointments automatically.
Burst pipe at midnight? AI captures address, assesses urgency, alerts on-call plumber.
Legal & Professional Services
Capture potential client details when they call after hours. Schedule consultations and answer basic service questions.
Urgent legal matter? AI captures details and schedules next-day callback.
Property & Estate Agents
Answer viewing requests, capture buyer details, and provide property information when your office is closed.
Saturday evening viewing request? AI books it directly into your diary.
Get Your After Hours Answering Service Running in Days
No complex setup, no new equipment. Our Chester-based team handles everything—you just start sleeping better knowing every call is answered.
We Learn Your Business
Share your FAQs, call scripts, and escalation procedures. We configure your AI after hours answering service to handle calls exactly as you would.
Quick Integration
Keep your existing business number. We set up call forwarding for out of hours calls—no equipment needed.
Test & Refine
We run test calls together, fine-tune responses, and ensure everything works perfectly before going live.
Go Live with Confidence
Your overnight answering service handles calls while you sleep. Review transcripts each morning.
After Hours Answering Service Pricing
Transparent pricing for out of hours call handling. 50-70% cheaper than traditional live answering services.
Starter
Perfect for small businesses with moderate after-hours call volume
- Up to 100 calls/month
- Basic call handling
- Email notifications
- Morning summary reports
Professional
Ideal for businesses needing comprehensive out of hours call handling
- Up to 300 calls/month
- Calendar integration
- SMS alerts for urgents
- CRM integration
- Custom call scripts
Enterprise
For larger operations with complex overnight answering service needs
- Unlimited calls
- Multiple departments
- Advanced routing
- Dedicated account manager
- Custom integrations
AI vs Traditional After Hours Answering Services
See why smart UK businesses are switching to AI-powered out of hours call handling.
Why Choose Hand On Web?
Based in Chester, UK
We're a UK company serving UK businesses. Local support, GDPR compliant, and we understand the British market.
30-Day Money-Back Guarantee
Try our after hours answering service risk-free. If you're not completely satisfied, get a full refund—no questions asked.
Free Consultation
Get a personalised assessment of your out of hours call handling needs. No obligation, no pressure.
Powered by Advanced AI
Our Voice AI technology uses ElevenLabs for natural, human-like conversations.
Frequently Asked Questions About After Hours Answering
Everything you need to know about our out of hours call handling service.
How much does an after hours answering service cost UK?
After hours answering service costs in the UK range from £149 to £799+ monthly depending on call volume and features. Traditional human services charge £400-800+ for evening and weekend cover. Our AI-powered after hours service starts from £149/month and includes 24/7 coverage, appointment booking, emergency escalation, and full call transcripts. We offer a 30-day money-back guarantee so you can try risk-free.
What is out of hours telephone answering?
Out of hours telephone answering is a service that answers your business calls when your office is closed — evenings after 5pm, weekends, and bank holidays. The service answers professionally in your company name, handles customer enquiries, books appointments into your calendar, and escalates genuine emergencies to on-call staff. Our AI version does this 24/7 without the costs of night shift staffing.
Can the AI handle emergency calls appropriately?
Absolutely. We configure your after hours answering service with clear emergency call answering rules. True emergencies are immediately routed to your on-call staff via phone, SMS, or app notification. The AI is trained to recognise urgency signals and never leaves genuine emergencies to voicemail.
What is the difference between an after hours answering service and voicemail?
Voicemail simply records messages, often frustrating callers who need immediate help. Our after hours answering service is a live, interactive experience. The AI answers questions, provides information, books appointments, and handles emergencies in real-time—just like a human receptionist would.
How natural does the overnight answering service sound?
We use ElevenLabs, the industry leader in AI voice technology. Our voices are natural, warm, and professional—callers often don't realise they're speaking with AI. We customise accent, tone, and speaking style to match your brand. Learn more about our Voice AI technology.
Can I keep my existing business phone number?
Yes. We set up conditional call forwarding from your existing number. During business hours, calls ring through as normal. After hours, they route to your AI night time answering service. Your customers call the same number they always have.
How long does setup take for out of hours call handling?
Most after hours answering services go live within 5-7 business days. This includes configuring your call scripts, setting up integrations with your calendar or CRM, and thorough testing. Our Chester-based team handles everything for you.
What information can the after hours service provide to callers?
Everything you want them to know: opening hours, location, service information, pricing basics, appointment availability, emergency procedures—whatever you typically handle. The AI answers questions conversationally, not like a rigid phone menu.
How do I know what calls came in overnight?
Each morning you receive a summary email with all call details, transcripts, and any actions taken (appointments booked, urgent escalations, messages left). You can also access a dashboard with full call history and analytics for your out of hours phone service.
Is the after hours answering service GDPR compliant for UK businesses?
Yes. We're based in Chester, UK and build all solutions with GDPR compliance in mind. Call recordings are stored securely, data minimisation principles are followed, and we provide data processing agreements. Your customers' data is protected.
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Learn moreReady for 24/7 Call Coverage?
Get a free assessment of your after hours answering needs. Based in Chester, serving businesses UK-wide. With our 30-day money-back guarantee, there's no risk.