AI for E-commerce: Sell More, Support Less
Reduce cart abandonment, automate customer support, and scale your online store without scaling your team.
Our ecommerce automation solutions handle order queries, returns, and product recommendations 24/7 — integrating seamlessly with Shopify and WooCommerce.
E-commerce Pain Points We Solve
Every online store faces these challenges. Here's how AI automation addresses each one.
Cart Abandonment
70% of shopping carts are abandoned. Customers leave because questions go unanswered, shipping costs are unclear, or checkout is confusing.
“Where's My Order?”
Order tracking queries consume 30-40% of customer service time. Customers want instant updates, not “please wait 24-48 hours for a response.”
Returns & Refunds
Returns processing is tedious and error-prone. Each return requires eligibility checks, label generation, and tracking — all manually.
24/7 Support Expectations
Customers shop at all hours. A customer in another timezone shouldn't have to wait until your office opens to get help.
How Our Ecommerce Chatbot Works
From first visit to repeat customer — AI automation supports every stage of the journey.
Browse & Discover
AI product recommendations based on behaviour
Details
Personalised suggestions increase average order value by 31%
Example
Add to Cart
Exit-intent detection and recovery triggers
Details
Abandoned cart sequences activated automatically
Example
Checkout & Payment
Chatbot assists with questions during checkout
Details
Real-time support reduces checkout abandonment
Example
Post-Purchase
Automated order tracking and proactive updates
Details
Customers informed before they need to ask
Example
Product Recommendation Bot
AI-powered suggestions based on browsing behaviour, cart contents, and purchase history. Increase average order value by recommending complementary products.
- “Customers also bought” suggestions
- Size and fit recommendations
- Alternative product suggestions
Order Tracking Automation
Customers get instant order status via chatbot or WhatsApp. Proactive shipping notifications reduce “where's my order?” queries by 80%.
- Real-time tracking lookup
- Proactive delay notifications
- Delivery confirmation messages
Returns Handling
Self-service returns that actually work. Customers initiate returns through the chatbot, get instant labels, and receive automatic refunds.
- Eligibility verification
- Automatic label generation
- Refund status updates
AI vs Traditional Support
See how AI-powered ecommerce automation compares to manual support and basic chatbots.
| Feature | Feature | Manual Support | Basic Chatbot | Hand On Web AI |
|---|---|---|---|---|
Response Time | 2-24 hours | < 1 minute | < 5 seconds | |
24/7 Availability | ||||
Order Status Lookup | manual | |||
Returns Processing | manual | |||
Product Recommendations | ||||
Multi-language | limited | |||
Shopify/WooCommerce Integration | n/a | basic | ||
Cart Abandonment Recovery | manual |
AI Automation for Every E-commerce Model
Whether you're a D2C brand, dropshipper, or multi-channel seller, our solutions adapt to your business.
Online Stores
Whether you sell fashion, electronics, or home goods, AI automation handles the repetitive tasks.
- Automated customer FAQs
- Order tracking integration
- Size guide assistance
- Inventory queries
Dropshipping
Manage supplier communications and customer expectations without scaling your team.
- Longer shipping time explanations
- Supplier delay notifications
- Multi-supplier tracking
- Quality concern handling
D2C Brands
Build brand loyalty with personalised AI experiences that feel human.
- Brand voice customisation
- VIP customer recognition
- Subscription management
- Product education
Multi-channel Sellers
Unified customer support across your website, marketplaces, and social channels.
- Cross-platform order lookup
- Unified customer history
- Consistent responses
- Channel-specific workflows
Works With Your Existing Stack
Native integrations with Shopify, WooCommerce, and the tools you already use.
Shopify
- Order management
- Product sync
- Customer data
- Abandoned checkout
WooCommerce
- WordPress integration
- Order tracking
- Product catalog
- Customer accounts
Klaviyo
- Email automation
- SMS campaigns
- Segmentation
- Analytics
Gorgias
- Helpdesk integration
- Ticket creation
- Agent handoff
- Macros
Don't see your platform? We integrate with 100+ ecommerce tools.
Ask About Your StackWhat E-commerce Stores Achieve With AI
Real results from stores using our ecommerce automation solutions.
Instant checkout support
Without human intervention
AI recommendations
24/7, every query
E-commerce AI: Frequently Asked Questions
What is AI for ecommerce and how does it work?
AI for ecommerce uses machine learning and natural language processing to automate customer interactions, personalise shopping experiences, and streamline operations. This includes chatbots that answer customer queries, recommendation engines that suggest relevant products, and automation workflows that handle order tracking, returns, and support tickets. Our AI integrates directly with platforms like Shopify and WooCommerce to access real-time order and product data.
How can an ecommerce chatbot reduce cart abandonment?
Ecommerce chatbots reduce cart abandonment by providing instant answers to purchase-blocking questions during checkout. Common questions like "Do you ship to my country?", "What's your returns policy?", and "Do you accept Klarna?" are answered in seconds rather than hours. Our data shows stores with AI chatbots see 25-35% reduction in cart abandonment rates. The chatbot can also trigger exit-intent offers and follow up via email or SMS when carts are abandoned.
What's the difference between a basic chatbot and AI-powered ecommerce automation?
Basic chatbots use pre-defined rules and decision trees - they can only answer questions you've explicitly programmed. AI-powered ecommerce automation understands natural language, learns from interactions, and integrates with your store data. Our AI can look up specific orders, process returns, recommend products based on purchase history, and handle nuanced questions it hasn't seen before. It's the difference between a FAQ page and a knowledgeable sales assistant.
Can AI handle returns and refund requests?
Yes, our AI automation can handle the entire returns process. It verifies the order is within the returns window, checks the item is eligible for return, generates a returns label, and initiates the refund once the item is received. For stores processing 100+ returns monthly, this saves 15-20 hours of customer service time. The AI handles straightforward cases automatically and escalates complex situations to your team with full context.
Does it integrate with Shopify and WooCommerce?
Yes, we have native integrations with both Shopify and WooCommerce. The integration enables real-time order lookup (customers can ask "Where's my order?" and get instant tracking info), product catalog access for recommendations, customer account data for personalisation, and abandoned checkout recovery. Setup typically takes 1-2 days for Shopify and 2-3 days for WooCommerce stores.
How much does ecommerce automation cost?
Ecommerce automation pricing depends on your store's volume and required features. Simple chatbot implementations start from £150/month, while comprehensive automation including order tracking, returns handling, and multi-channel support ranges from £400-800/month. Most stores see ROI within 2-3 months through reduced support costs and increased conversion rates. We provide detailed ROI projections during our free consultation.
Can the AI recommend products to customers?
Yes, our AI provides intelligent product recommendations based on browsing behaviour, purchase history, and cart contents. When a customer asks "What goes well with this?" or "Do you have something similar but cheaper?", the AI can suggest relevant products from your catalog. Stores using AI recommendations see an average 15-31% increase in average order value.
What results can ecommerce stores expect from AI automation?
Based on our client results, ecommerce stores typically see: 25-35% reduction in cart abandonment, 60-70% of customer queries handled without human intervention, 80% faster response times, 15-31% increase in average order value from recommendations, and 40% reduction in customer service costs. Results vary based on your current setup and traffic volume.
Have more questions about AI for ecommerce?
Book a Free ConsultationLearn More About E-commerce AI
Deep dives into the technology behind our solutions.
Shopify Chatbot Integration
How AI chatbots integrate with Shopify for seamless customer support.
Learn MoreE-commerce Automation Services
Full breakdown of our automation solutions for online stores.
Learn MoreE-commerce Chatbot Guide
Complete guide to implementing chatbots for your online store.
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